Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. Choose one of our great value broadband packages. 4G Home Broadband - 30Mb. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. On 17/06 BT support team told me that there is a glitch in the orde. It's time. Moving to Digital Voice. So, reading other posts, I am not alone with my recent activation issues. Chat is available between 7am and 10:45pm, 7 days a week. The engineer came and there was no issues raised however the activation did not occur. Watch over 70 Freeview channels as well as. You can then return and watch NOW on your BT TV Box as. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. Check if there are any temporary issues that are affecting service near you. The "Activate" button on my Product management page is still live but if. I set the router up early in the morning and it was blue straight away and working. Nothing happened. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. Activation day. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. I have un-installed and re-installed the software 5 times in various different ways but. A steady blue means that the Hub is connected to your broadband. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. I got confirmation from both BT and Sky that my phone line and broadband woul. BT. I called bt again and was promised it would be on by midnight on the 22nd. . Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. . OR. ACTIVATION. More about. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User;Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. . Scam calls. £5. I'm afraid only our telephone agents can look into broadband related queries. The Lounge; BT. I was recently told that fibre is now available in my area. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. Chat support downgraded firware in Broadband activation 28-05. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. LukeH2022. Go to MyBT and log in using your BT ID and Password. Openreach are short of staff this time of the year, with people on leave. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. . My Broadband. I did a speed test right after I got the confirmation text earlier today. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. 0 Ratings. I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. Its no use phoning as I am just pass from dept. £100 BT Reward Card 171123. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Free P&P and no upfront costs. Switched from BT to Plusnet, activation day today 19th May. in Broadband activation 20-06-2023; After activation sync speed dropped. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. . Does anyone know what we can do? We. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. Provided the commissioning test passes, you will be told that your service is now active. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. For the home; For business and public sector. We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Connecting to broadband for the first time. I set to not renew. . To check your mobile signal status, use the EE coverage and network checker. Advanced Digital Home Phones. . Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. Track my order >. 99. Received TV box, hub and told that phone line was active. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. BT Fibre broadband / No internet on activation day. I hope the issue is resolved shortly. unfortunely the forum mods cannot help with FTTP. Openreach FTTP became available to order a month ago. Community; Community;. Still not activated. Managing my subscription passed to BT/EE. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. You should be able to. 99 for a new landline, but it’s free if you already have one. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. . 2. i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates prev. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. 24 month contract. BT broadband and Sport from £1 a month for 3 months. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. My activation date for Infinity 1 was Monday of this week. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Missed engineer appointments - multiple times. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. 8 up, which is consistent with past results. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. Please check your settings “. If this doesn't work check the status of the lights (see below). During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. £30 an appointment – If you can get QuickStart but choose not to. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. However by restarting the O. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. I'm sorry if you're having problems setting up the BT Sport on your EE service. Sky activation update says: - to be activated on 16th. It is now the 22/03 and I still cant activate it. With your BT ID, you can log into My BT and all BT apps to: View all your BT products. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. I was recently told that fibre is now available in my area. 1. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. LouiseHere are some answers to help you. 15th December old BT broadband line disconnected. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. Fix broadband problems. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. I had an activation date of Apr 26th, but there is no connection. Check if there are any temporary issues that are affecting service near you. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). Didn't happen. Check BT Broadband service status. I had an activation date of Apr 26th, but there is no connection. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. 18 month contract. . Then after that, pushed to the 27th. Re: Activation Date/BT already a nightmare. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. Transferred to technical team, and prompty cut off. 0. OR. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. He gives me a rout. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Check if. Ask the BT. But BT keep telling me there is a fault externally (Openreach)that need to fix and delay my activation (supposed be on 30Mar), in 48hrs/end of this. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. 95 setup cost depending on the package. Cheers John Jun 25, 2021. and manage your personal details and how you pay. Bills & Packages. 2: Seeker. Just signed up to Infinity coming over from Sky regular Broadband. You have been temporarily locked out. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. Select your model and use our easy-to-follow guide to get all the answers you need. BritBox is an on-demand streaming service for UK TV boxsets. LukeH2022. Downdetector only reports an incident when the number of problem reports is significantly higher than the. It’s our way of saying thank you. Since then there has been a series of problems including routing errors, cable work. Without a working phone line, it would not be possible to do the work in the cabinet, as the line is needed to complete the commissioning checks. 3. That. . That increase is based. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. You must activate your card within the period advised by the party who provided you with your card. To sign in on your BT TV device, follow the steps below. . If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. My engineer visit and activation date was scheduled for 26/7/23. There have been a number of recent posts about this, which are still unresolved. I. If you’ve got one of these, try these checks. Watch our short video guides or follow our step by step instructions. Please follow the instructions provided in the private message that I've just sent to you. So I though. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. YouView from BT; BT Sport on TV, Online player or App;. BT have already switched off my broadband. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. Registered: 21-04-2017. BT however has failed too, our landline is working but our broadband is not. I keep bein. So placed the order on 22nd June. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Home setup, Wi-Fi & network discussions. The letter also stated that "Your broa. com and include your BT ID and BT account number in the email. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. 99 delivery charge. During this time, it's your legal right to cancel for free, for any reason. If the cable are connected correctly. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. nothing on Thursday. Sign in to discovery+ on a BT TV device. That is where your problem started. My 'live' date is tomorrow. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. We spent the weekend troubleshooting the problem with BT over the phone and t. Then it was pushed to the 20th. 99. It goes up to 25x faster than our standard fibre. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Activation was supposed to be yesterday (11th Sept). We moved from Sky to BT after they failed to activate our broadband. Either way, I can testify that Vodafone is abysmal at keeping the customer u. 24 month contract. 1. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. ADSL/Copper broadband; BT Fibre. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. So I signed up to BT infinity, as BT have all the lines. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. Track my order >. I live in Hawksworth just in the outskirts of horsforth. BT however has failed too, our landline is working but our broadband is not. If your activation or start date is delayed, we'll let you know by text, email, or phone. , that beats the 1mb we currently get. Hello I'm sorry to hear you have cancelled your order. I'm afraid only our telephone agents can look into broadband related queries. com & Community; Broadband. com & Community; Broadband. BT broadband moving house over the phone. It’s your call. Connecting to broadband for the first time. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. I followed the steps that came with the equipment, but th. Order 13th Auguest for a line install and act. Activation has not worked. 11. Or take a look at one of our videos. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. and check your landline and broadband usage. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. . My activation date was the by midnight on the 21st but never happened. To check your mobile signal status, use the EE coverage and network checker. Get 3 months free broadband. He gives me a rout. 15th December old BT broadband line disconnected. . However, it's. Quality of ServiceFirst of all apologies for the long post but here goes. BT mini hub activation frustration. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. We’ve spent hours on the phone and ea. Re: Activation Date/BT already a nightmare. Security. On hold for more then an hour. Home phone including Digital Voice; BT. I ordered BT fibre broadband to my new address on 5/7/23. Or there might be a problem with your broadband. 0 Ratings. . For more information, press Dismiss". This was closely followed by Stockon-on-Tees, with a download speed of 166. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Track your order and delivery. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. Good evening all . The phone number will not show on the checker as it does not come over copper. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. She has been with BT for landline for years (well over 30 years). The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. 99 for a new landline, but it’s free if you already have one. I work with the guys who manage the activation journey, so should be able to find what's going on. A further five days will be needed to connect your broadband. Hello I'm sorry to hear about this experience, I completely understand your frustration. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. If our engineer's carrying out the install, they'll prove the. UK BT or EE subscribers only. Choose a category. For a reliable signal in every room or £100 money-back guarantee. The phone line service was fully working and the PON light was solid green and Phone 1 was green. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. We moved into a new build and were meant to have fibre broadband provided by Vodafone as we used them the last 4 years. They have no clue about my order until I called them on 15/06. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. I ordered BT fiber broadband with digital voice on 12th May with an activation date of 20th May. Hi. Re: Activating TNT sports on BT. . Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. Let us know your problem so that we can get you back up and running. Welcome to Hybrid Connect. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. . . TV Content including BT Sport. Installation of a landline and broadband installation takes approximately 14 days. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. More options. this Black Friday. I called bt again and was promised it would be on by. Get help with BT Fibre Broadband. Pay monthly phones; Pay as you go phones; Apple. I called again today, waited more than 30 mins to talk to someone. Subscribe to this Topic's RSS Feed; Mark Topic as New. The only BT Employees are the forum moderators. Home phone & Mobile. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. TV & BT Sport problem Login & BT ID issue Chat now. Set up and use your BT Extras such as; BT Wi-fi, BT Email, BT Cloud and more. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. Existing customers will continue to have access to BritBox on BT TV as usual. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. If there are no lights, check the power cable is in firmly, and connected to the mains. The Openreach database is primarily attatched to a phone number, that is their USO. Still no help; Options. 20-02-2023 04:51 PM. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. However, it's. . We moved from Sky to BT after they failed to activate our broadband. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. View Deal. I know Sky was connected in the house previously. Thanks for confirming the process you're following. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. Re: Activate Discovery plus. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. Public BT Wi-fi hotspots Find a. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. . Activation delay. You have had too many unsuccessful attempts to login. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. Log in to My BT. Reading the posts above, it sounds like many others have had the same problem as me. Check for known service issues in. With fibre all the way to your home, no copper cables. My activation date was Friday 28th (yesterday). Hi all, I am posting here as my last resort. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. 99/month when bundled with Fibre 1 superfast broadband thereafter. I tried activating it on-line. Once your broadband is up and running, just go to My BT and log in with your My BT details. Select Activate on BT Virus Protect. Have. BT customer service phone numbers (broadband, mobile or phone line) problems. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. .